Welcome to NewRealitiesOnline.com. NewRealitiesOnline.com is a New Realities®, Inc. Company. In business since 1990.

Our contact information:

By email: Business email address

Questions@NewRealitiesOnline.com

Please include your order number.

By standard mail:

New Realities®, Inc.

c/o NewRealitiesOnline.com

419 S. 11th Street

Omaha, NE 68102

By phone:

New Realities, Inc.

402-981-2491

Between 11 a.m. and 5 p.m. Central Time

Contacting us:

Please provide your order number when directing questions to us. This information will aide in the process to provide you with a more prompt and accurate response. Be very detailed when you submit a question, so we are able to respond more accurately.

Please allow at least 14 days before contacting us about an order delivery time.

Communication:

Why haven't I heard back from NewRealitiesOnline.com? Due to the very high demand and order volume we strive to respond to every email within 2 weeks. You can assist by:

Add NewRealitiesOnline.com to your safe senders list or spam filter so our response does not end up in your junk mail or delete folder.

If you do not hear back from us within 2 weeks, first check your junk mail folder, then resubmit your question/request if you wish.

Questions@NewRealitiesOnline.com

NewRealitiesOnline.com is dedicated to providing quality customer service.

Please note that by Clicking "SUBMIT" you agree with our "Terms & Conditions" as follows:

Shipping Policy:

Please note that by Clicking "SUBMIT" you agree with our "Terms & Conditions" as follows:

All items listed are IN STOCK and should ship immediately, unless noted with "pre-order".

We ship USPS to the United States. After the orders leave our warehouse, orders usually take between 3 to 10 working days to reach their destination, but may take up to 14 days.

Packages usually process and ship within 5 days out of our warehouse. We do email you a tracking number via the USPS delivery confirmation system.

An email notification is automatically sent when your order has been completed/shipped.

Cancelation Policy:

Clicking "SUBMIT" you agree with our "Terms & Conditions"

Because of the very high demand and order volume, orders must be processed according to the original information you submit. Therefore, we have a "No Cancelations Policy".

Return Policy:

Clicking "SUBMIT" you agree with our "Terms & Conditions"

All merchandise is brand new. Everything ships from our Real Life Store!

All sales are final.

A 20 percent restocking fee is charged on all unopened refused and confirmed returned shipments.

Shipping and handling charges are non-refundable.



Backorder Policy:

Please note that by Clicking "SUBMIT" you agree with our "Terms & Conditions"

At times there will be items that will be temporarily out of stock. Backordered items will be shipped as soon as they are received into inventory.

If you place an order for one or more products and it contains an item on backorder, the order may be shipped when all items are in stock.





Damaged Product Policy:

Please note that by Clicking "SUBMIT" you agree with our "Terms & Conditions"

A damaged product must be reported within 5 days of receipt or no product replacement will be issued.

Conditions:

The item must have been purchased from NewRealitiesOnline.com. The customer is required to provide a copy of the receipt. The item must be returned in its new or original condition. Return shipping is at the customer’s expense. Careful packing of returned items is greatly appreciated. A damage return authorization number is required.

To initiate a damage return or for any other questions, please email questions@NewRealitiesOnline.com





Frequently Asked Questions:





Placing an Order Online:

How do I place an order? Placing an order with us is fun and easy. NewRealitiesOnline.com protects your information and provides a SECURE shopping cart. Please read our Privacy Policy.

When checking out make sure that the billing address you enter is the same billing address as the credit card you are using for your purchase. For your protection, we also require the 3 digit CVV code found on the back of your credit card.

Please press the submit button only once.

Upon submission of your order an email confirmation will be sent to you.



Placing an Order by Phone:

Due to the high volumn of orders, we are currently not taking phone orders.



Discounts:

Are discount coupons available? Join our mailing list and recieve valuable discount coupons monthly. We always offer coupons to our valued customers.

We absolutely do not sell wholesale to anyone.



Clicking "SUBMIT" you agree with our "Terms & Conditions"


Questions@NewRealitiesOnline.com